AI and Voice Technologies: Guide for Senior Living

The cutting edge technologies (like Artificial Intelligence, Voice, Sensors, etc) are bound to change the operations and experiences of senior care. To date, most of them did not meet expectations either because they were early to market or not designed to keep the operators or residents in mind, or both. Many of the pilots led to cancellation and/or bad experiences. The good news is that technology has evolved and a number of advancements were made to fit the needs of senior living operators and residents. It can now significantly assist in staff turnovers, resident experiences, efficient workflows, improving care, among other areas. In this session, industry experts from Amazon and Caremerge will talk about what innovators have learned from past few years experiences. They will also discuss how technologies have evolved to be scalable and connected, thus solving major business challenges for senior care industry.

Fahad Aziz

Fahad Aziz

Fahad Aziz, Co-Founder, Caremerge

Fahad is the CTO and Co-Founder of CareMerge, a digital health company ensuring the aging experience is filled with the peace of mind and joy. It is named one of the 2018 Inc. 5000 list of fastest-growing companies in the US and is backed by major healthcare investors including Insight Venture Partners, Echo Ventures and GE Ventures.


He is also a contributor to Forbes covering digital health and senior care.

John Coyne

John Coyne

John Coyne, Sr. Solutions Architect, Amazon

John Coyne is a Sr. Solutions Architect in the Alexa organization at Amazon. John's role is to work with technology providers to ensure they're building products and services that are optimized for Amazon's Alexa Smart Properties' technologies. John has a particular focus on our aging population. This includes interactive skills, Smart Home integration, Fleet Management, Enterprise Software, and others.
Prior to Amazon, John worked extensively in IoT and Embedded systems for such Companies as Microsoft, Arrow Electronics and Avnet, Inc. John has been active in the technology hardware and software industry for the last 25 years, in verticals such as Healthcare, Telecommunications, Visual Communication, Industrial Automation and others. John lives in Tacoma WA with his Wife Kristi, and is active in Animal Rescue, and Breast Cancer charities. John is also an Avid sailor, racing up and down the west coast.

This course offers 1 hour of:

  • RCFE
  • NHAP

To receive your certificate of completion for this course you must:

  • Watch each video in its entirety
  • Pass the post-test with at least 70% or higher
  • Complete the program evaluation at the end of the course

For questions, please contact LeadingAge California staff at education@leadingageca.org.